Returns, Refunds and Complaints Policy
Our Commitment to Flower Freshness
At De Beauvoir Town Flowers, we are dedicated to providing the freshest flowers to homes and businesses throughout De Beauvoir Town. As a trusted local florist, we pride ourselves on delivering garden-fresh bouquets and arrangements that bring joy and beauty to every recipient. Our Fresh Flowers Guarantee means you can always expect vibrant, fragrant blooms – every order, every time.
Damaged-on-Arrival Policy
Your satisfaction is our top priority, and your flowers should arrive in perfect condition. In the unlikely event your flowers are damaged on arrival, please notify us within 24 hours of delivery. Damages may include wilted blooms, crushed stems, or significant cosmetic imperfections.
To help us resolve the issue swiftly, we may request a photo of the flowers as they arrived, including the packaging. This ensures we can clearly identify the problem and take the necessary steps to make it right.
Freshness Window Guarantee
When you order from De Beauvoir Town Flowers, you’re choosing exceptional floral quality. We guarantee that all our fresh flowers will look radiant and last beautifully for at least five days following delivery, provided our care instructions are followed. For certain premium or delicate blooms, longevity may vary, but our team hand-selects every stem to ensure lasting vibrancy and freshness.
If for any reason your flowers do not meet our freshness guarantee, please let us know within this five-day window. Our team is on hand to remedy any concerns you might have.
Refunds and Replacements
If your flowers arrive damaged, wilted, or not meeting our freshness promise, we offer two resolution options:
- Replacement: We will send a new bouquet or arrangement to you at the earliest possible time, with no additional delivery charge.
- Refund: Where a replacement may not be suitable, we can arrange a full or partial refund to the original method of payment, depending on the circumstances.
Refunds and replacements are processed once we have verified the issue, typically following your notification and any requested supporting information. Our aim is to resolve every case swiftly, keeping your experience at the heart of what we do.
Complaints Process
At De Beauvoir Town Flowers, we value your feedback. If you have a complaint regarding your order or our service, please contact us as soon as possible so we can investigate and resolve your concerns. Please include your order details and a brief description of the issue. Our management team reviews all complaints and will respond to you within two working days.
We treat every complaint seriously, striving to reach a fair and prompt resolution. Your trust and satisfaction are fundamental to our reputation as the preferred local florist in De Beauvoir Town.
Proudly Serving De Beauvoir Town
We are proud to be a part of the De Beauvoir Town community, delivering flowers to households and businesses with care, expertise, and a genuine local touch. Your happiness means everything to us, which is why we back every order with our Fresh Flowers Guarantee and customer-first policies.
Thank you for choosing De Beauvoir Town Flowers. For any questions regarding returns, refunds, or complaints, our friendly team is always here to help.
